FAQ

Frequently Asked Questions (FAQ)

Welcome to the Sarfiy FAQ page. Below are answers to the questions we receive most often. If you need additional assistance, please contact our customer support team.

1. Where do you ship?

We currently ship only within the United States.

2. Do you offer free shipping?

Yes! We offer FREE shipping on all orders within the United States.

3. How long does order processing take?

Orders are typically processed within 1 business day after payment is confirmed.

4. How long does shipping take?

Standard delivery usually takes 3–5 business days after your order has been processed.

5. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number so you can monitor your package's progress.

6. Can I cancel my order?

Yes. Orders can be canceled within 24 hours of being placed. After this period, your order may already be in processing or shipment and can no longer be canceled.

7. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, unworn, and in its original condition with all tags and packaging.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

9. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will review your request and provide a replacement at no additional cost.

10. When will I receive my refund?

Once your returned item has been received and approved, refunds are processed to your original payment method within 14 business days. Processing times may vary depending on your bank or payment provider.

11. What payment methods do you accept?

We accept major payment methods, including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

Additional payment methods may be available during checkout.

12. Is my payment information secure?

Yes. We use secure, encrypted payment processing to help protect your personal and payment information during checkout.

13. How do I contact customer support?

You can reach us using the following contact details:

Email: support@Sarfiy.shop

Phone: +1 (856) 658-0735

Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Response Time: Within 24 Hours

14. Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address. Please contact us as soon as possible after placing your order.

15. What if my package is delayed?

While most orders arrive within the estimated delivery time, occasional delays may occur due to weather, holidays, or shipping carrier issues. If your order is significantly delayed, please contact our support team and we'll be happy to assist you.