Refund policy

Refund & Return Policy

Effective Date: July 23, 2026

At Sarfiy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
All original tags and packaging must be included.
Proof of purchase or your order number is required.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact our customer support team:

Email: support@Sarfiy.shop

Please include:

Your order number
Your full name
The reason for your return
Photos (if the item is damaged, defective, or incorrect)

Our support team will respond within 24 hours during business days with return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

After reviewing your request, we will provide a replacement at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow up to 14 business days for the refund to be processed after approval. Processing times may vary depending on your payment provider or financial institution.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After this period, your order may already be in processing or shipment and cannot be canceled.

Exchanges

If you need a different size or received a defective item, please contact our customer support team. We will review your request and assist you with an exchange where applicable.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain items may not be eligible for return if they have been used, washed, altered, or damaged after delivery.